“How to Deal With Difficult Writing Clients”

As a freelance writer, working with clients is part of the job—but not all clients are easy to work with. Whether it’s unclear feedback, unrealistic demands, or communication gaps, managing difficult clients is a skill that separates struggling freelancers from successful professionals.

Here’s how to navigate those tricky waters with clarity, confidence, and class.

1. Spot Red Flags Early

Not all difficult clients reveal themselves immediately. But many show signs from the start:

• Vague project descriptions
• Hesitation to sign a contract
• Rushed deadlines with low budgets
• Asking for “just a quick free sample”

Pro Tip:

Always trust your instincts. If something feels off, it probably is.

2. Set Clear Boundaries From Day One

The best way to handle a difficult client? Prevent them from becoming difficult.

Always establish:

• Scope of work
• Number of revisions
• Delivery timelines
• Payment terms
• Communication hours

Put everything in a contract or at least a written agreement via email.

3. Keep All Communication Professional (and Documented)

Even if a client is passive-aggressive or rude, your responses should remain calm, clear, and respectful. Always:

• Reply in writing (email or messages)
• Summarize phone calls with a written follow-up
• Save all communication in one place

This protects you in case of disputes and keeps things transparent.

4. Ask Clarifying Questions

Many clients aren’t intentionally difficult—they’re just not great communicators.

Instead of reacting to vague or contradictory feedback, ask:

• “Can you clarify what you mean by…?”
• “Would you prefer Option A or Option B?”
• “Can you share an example of what you’re looking for?”

This shows initiative and helps guide the client toward better decisions.

5. Stick to the Agreed Scope

Scope creep is when a client asks for “just one more thing” again and again. It chips away at your time and profit.

Solutions:

• Refer back to the contract: “As per our agreement, this would be outside the initial scope.”
• Offer a paid add-on: “I’d be happy to add this for an additional [$X].”

6. Handle Criticism Like a Pro

Not all feedback is delivered gracefully. If a client says “I hate it,” respond like this:

• Stay calm: “Thanks for the feedback. Could you share what specifically didn’t meet your expectations?”
• Avoid personal reactions—focus on the content.
• Offer solutions, not excuses.

Constructive feedback can lead to better results and a more respectful working relationship.

7. Know When to Push Back (Tactfully)

Sometimes, the client is simply wrong. Maybe they insist on keyword stuffing, unrealistic word counts, or unethical strategies.

Respond with:

“Based on my experience, I’d advise against this approach because it could harm your rankings/readability. I’m happy to explain further if helpful.”

This shows expertise and integrity—without being confrontational.

8. End the Relationship If Necessary

If a client becomes abusive, consistently disregards agreements, or refuses to pay, it may be time to walk away.

Steps:

• Finish the current task if under contract
• Politely decline further work
• Never ghost—maintain professionalism
• Block communication if harassment continues

Your mental health and time are more valuable than one client.

9. Reflect and Improve

After each difficult experience, ask yourself:

• Could I have screened better?
• Were my terms clear enough?
• Did I communicate assertively and respectfully?

Use those lessons to strengthen your future client interactions.

10. Build a Client Base That Respects You

The more confident, professional, and clear you are in your process, the more you’ll attract clients who value what you do. Difficult clients won’t stand a chance.